This Shipping Policy formulates unified standardized logistics and delivery specifications for all bicycle orders on our online store, applicable equally to all global individual customers and small-scale commercial purchasers. This policy covers complete rules including order processing cycles, professional large-item packaging standards, optional shipping modes, estimated delivery cycles, package tracking services, and liability division mechanisms. By completing payment and confirming any bicycle purchase transaction on the platform, all users fully acknowledge and voluntarily comply with all terms of this policy, which serves as the official basis for all logistics service execution and abnormal order handling.
All valid orders will enter formal processing within one to three business days after successful payment verification. The complete processing workflow includes order information verification, bicycle overall performance inspection, component integrity check, professional disassembly and packaging, and warehouse outbound registration. As large-scale mechanical transportation equipment, bicycles adopt exclusive enhanced logistics packaging. We perform partial safe disassembly of wheel sets, handlebars, and saddles, and use thickened cartons, shockproof foam fillers, fixed strapping bands, and waterproof outer films for all-round protection to prevent frame deformation, component collision damage, surface paint peeling, and part loss during long-distance transshipment and logistics handling. Orders submitted on weekends, statutory holidays, and peak shopping seasons will be processed in chronological order on the first working day to ensure packaging safety and shipment accuracy.
We provide hierarchical shipping solutions to adapt to different customer timeliness and regional needs, including standard shipping, expedited shipping, and international cross-border shipping services. Standard shipping is suitable for most regional conventional orders with stable logistics networks, with an estimated delivery period of five to twelve business days, meeting daily bicycle procurement needs. Expedited shipping provides priority processing and fast transit services for urgent use scenarios, supporting delivery within two to five business days in eligible regions with additional service fees. International shipping takes ten to twenty-five business days, and the actual delivery progress is affected by destination customs clearance policies, large-item logistics transit efficiency, and regional transportation restrictions.
After the order is dispatched, a real-time tracking number will be automatically generated for customers to monitor the entire package transportation status. We undertake full responsibility for frame deformation, component damage, accessory loss, and functional failure caused by pre-shipment packaging defects and warehouse operational errors. We are not liable for delivery delays, package stagnation, transit damage, and delivery failures caused by uncontrollable external factors including extreme weather, natural disasters, regional large-item logistics suspension, customs detention, incorrect customer receiving information, and remote area delivery restrictions. We reserve the right to adjust shipping fees, service coverage, and processing rules without prior notice, and all updated terms will take effect immediately after official website publication.