This Frequently Asked Questions page systematically summarizes and answers the most common customer doubts during the selection, purchase, logistics reception, assembly use, daily maintenance, and after-sales processing of our bicycle products, covering product selection guidance, parameter interpretation, order operation rules, large-item logistics characteristics, assembly and maintenance skills, and after-sales right explanation. We sort out typical consulting questions based on long-term cycling product operational data and global user feedback, aiming to provide users with fast, professional, and detailed self-service guidance for shopping and daily riding.
In terms of product selection and scenario matching, users often consult the functional differences and applicable environments of different bicycle types. Our urban commuter bikes feature lightweight frames, labor-saving transmission, and portable design, suitable for daily short-distance travel and urban road riding. Mountain bikes are equipped with high-strength shock absorption systems, anti-slip wear-resistant tires, and tough frames, adapting to rugged mountain roads, gravel roads, and outdoor cross-country scenarios. Road bikes focus on streamlined wind resistance reduction and high-speed variable speed performance, ideal for long-distance road riding and fitness training. Folding bikes support quick folding and portable storage, perfect for multi-modal transportation and small-space placement.
For order and logistics related questions, users can adjust bicycle styles, sizes, configurations, and receiving address information within 24 hours after payment completion and before official shipment. Once the goods are outbound, no order modification or address adjustment requests can be accepted. The overall delivery cycle strictly follows the official shipping policy. Short-term logistics delays caused by peak seasons, extreme weather, and customs large-item inspection are normal uncontrollable phenomena. All bicycles adopt professional disassembly and shockproof packaging to avoid structural damage during transportation. After shipment, customers can track logistics status in real time and initiate official consultation for package stagnation and abnormal updates.
In assembly use and daily maintenance, standardized operation can effectively ensure riding safety and extend bicycle service life. All bicycles come with detailed assembly manuals and matching accessories for simple self-assembly. It is recommended to check braking sensitivity, tire pressure, and screw tightness before each ride to avoid potential safety hazards. Regular cleaning, chain lubrication, and gear adjustment can maintain smooth riding performance. All our bicycles pass strict factory quality inspection and enjoy official after-sales services. Non-human damage quality problems such as structural defects, braking failure, and gear system abnormalities can apply for after-sales processing within the specified period. Promotional products also enjoy complete after-sales rights to protect users’ legitimate shopping and riding interests.